Why do technical service requests get lost across different channels?
When service requests arrive by phone, email or wordâofâmouth and are not captured in a standard process, customer satisfaction drops and it becomes hard to track warranty and contract rights. The Technical Service module lets you manage service requests endâtoâend.
Why should you use the Technical Service module?
Full traceability of customer requests
Track who raised which request, when and how it was resolved so you can measure and improve service quality.
Protect warranty and contract rights
Link devices, customers and contracts so you always know which actions are covered under which conditions.
Use field teams more efficiently
Plan technician workloads and routes to increase firstâtimeâfix rates and reduce repeat visits.
Key capabilities of the Technical Service module
It brings request logging, triage, technician assignment, spareâpart usage and workâorder closure into one flow. Warranty, maintenance contracts and service history can all be viewed from the customer record.
How does the technical service flow work?
Customer requests are registered and preâqualified. If needed, a technician is dispatched; visit results, used parts and work performed are recorded against the work order. Once closed, billing and reporting steps are triggered automatically.
How does the Technical Service module integrate with ERP?
Used spare parts are deducted from stock and services performed are converted into billable items in the invoicing module. Customer and asset records are linked so you can see the full service history of each asset.
Frequently asked questions about the Technical Service module
The module supports both centrally managed and fieldâbased service structures. Mobile updates and photo attachments can be enabled for field technicians. SLA and contract metrics can be reflected into performance reports.
Manage your service requests endâtoâend
See how the Technical Service module standardizes every step from request to billing and reporting.
Workâorder management ⢠Spareâpart and stock integration ⢠SLA and contract tracking