Cancellation & Refund Policy
Rules for cancellation, refund, and disputes on virtual POS payments.
📅Last updated: May 2026
1. General
Requests are evaluated based on transaction type and the commercial agreement between parties.
Duplicate or erroneous charges will be reviewed under bank procedures and internal controls.
2. Cancellation
Transactions not approved by the bank are not collected. Approved transactions require a written request with order reference.
Email: pro@proentegre.com — requests are reviewed within 14 business days.
3. Refunds
Valid refunds are returned to the source card or settled per account agreement; bank timelines may apply.